Maximize Your Customer Service Productivity using Dynamics 365 Virtual Agent

Dynamics 365 Virtual Agent

Dynamics 365 Virtual agent is a cutting-edge AI chatbot that bolsters your brand’s customer services with real-time chat support.

Dynamics 365 Virtual Agent | Boost your Customer Satisfaction Beyond Satisfaction

AI is the game changer in today’s digital world. With the power of Automation and predictive analysis, AI enables you to reply to text messages with human-like proficiency. Dynamics 365 Virtual agent is a cutting-edge AI chatbot that bolsters your brand’s customer services with real-time chat support. It is built to handle huge volumes of customer interactions by smartly understanding their intent.  AI Chatbot is an efficient and cost-effective way of improving your customer services. Dynamics 365 Virtual agent engages most of the customer cases and only passes the complex cases to your service reps to lighten their load and limit their focus.


What is Dynamics 365 Virtual Agent and how is it helpful?

Dynamic 365 Virtual Agent is a Microsoft product that, with the help of Natural Language Processing, enables the AI chatbots to understand texts and the intent behind them. It is a code-free, all-in-one customer service platform that is easy and quick to manage and deploy. It is capable of performing multiple tasks like scheduling, managing cases, etc., all while chatting with customers to resolve their issues. Unlike other chatbots, Dynamics 365 Virtual Agent does not just spit out pre-fed scripts with keywords. Dynamics 365 Virtual Agent actually acts as a live agent that will become your first line of defense against customer issues. Dynamics 365 Virtual Agent also has the ability to integrate with Power Automate, so that it can trigger flow and other builds to automate customer service processes.

Dynamics 365 Virtual Agent

6 Benefits of adopting Dynamics 365 Virtual Agent for your firm

  1. 24/7 accessibility

Just like any AI chatbot, Dynamics 365 Virtual Agent has the ability to stay live 24/7 with dedicated customer issue solving services.

  1. Self-help Portal

Dynamics 365 Virtual Agent enables customers to solve their cases themselves with a unified self-help portal. This reduces the workload for both of your development and customer service departments.

  1. Cost-Effective

Dynamics 365 Virtual Agent eliminates the need for hiring and training Customer Service reps as it is sufficient to withstand high volumes of customer requests all by itself.

  1. Humanly Conversations

Dynamics 365 Virtual Agent leverages Natural Language Processing to understand your customer’s text message and the intent behind it by segregating messages into three broad terms: Negative, Positive, and Neutral.

  1. AI Vision

Dynamics 365 Virtual Agent can be equipped with AI vision to enhance the customer experience and help the Virtual Agent understand the case better.

  1. Customer Loyalty

Dynamics 365 Virtual Agent encourages your customers to stay loyal to your brand and increases customer retention by providing quality customer services.


Implement Dynamics 365 Virtual Agent Today to Maximize your Customer Service Productivity

Artificial Intelligence and Machine Learning have transformed Dynamics 365 Virtual Agent into a complete Customer Service Management suite that fulfills all your customer service needs. With effective and 24/7 automated customer support, customer retention is easier and simpler.


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