Dynamics 365 Customer Service Implementation

Put the customer first with AI by your side

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Experiences with Dynamics

Deliver exceptional customer experiences with Dynamics 365 for Customer Service

Dynamics 365 for Customer Service enables agents to offer customers the seamless service they expect - anytime, anywhere. Empower your customer service team and delight your customers with Microsoft's end-to-end service and support management software, Dynamics 365 Customer Service.

  • Respond quickly to customer requests
  • Pivot smartly to market changes
  • Exceed customer expectations by using intelligence

Dynamics 365 Customer Service features

Dynamics 365 Customer Service features

Guided workflows:

Designs step-by-step flows to help agents follow the rules and best practices for successful outcomes.

Manager alerts

Automates notifications to alert managers about potential service level agreement breaches and enables swift response to maintain service quality.

Self-service portals:

Integrates user-friendly web portals that enable customers to find answers, make service requests, update their contact information, and interact with each other.

Effortless chat and support:

Enables users to leverage services through chatbots and receive personalized assistance across web, portal, and app platforms.

Feedback Integration:

Incorporates Microsoft Forms Pro surveys to gather customer opinions and ratings, facilitating service improvement.

Dynamics 365 Customer Service Pricing

Dynamics 365 Customer Service Pricing

per user, per month

Professional licenses are designed for businesses with simpler processes. These licenses provide essential resources to your customer service agents, such as access to the knowledge base for end customers and the self-service customer portal.

per user, per month

An enterprise license is for an organization with complex needs. It offers advanced features, such as customer service insights, unified routing, and Microsoft’s customer voice for personalized customer service.

Team Member
per user, per month

Team Member users require basic functionality, performing tasks such as creating contacts, updating personal information, and reading reports. Team Member licenses are also suitable for users who need read-only access to data without specific role restrictions.

Explore your options in Dynamics 365 for customer service

Explore your options in Dynamics 365 for
customer service

Ready to move forward with Dynamics 365 Customer Service? We are a Microsoft Gold partner with the expertise to help you implement, consult, and support your new CRM system. We also offer maintenance and training services to keep you up-to-date and running smoothly.

Dynamics 365 Customer Service Implementation:

We help you carefully plan, expertly implement, and configure Dynamics 365 Customer Service to meet your specific needs.

Dynamics 365 Customer Service migration

Experience a seamless transition to Dynamics 365 Customer Service, whether you are upgrading from older versions or migrating from other platforms.

Dynamics 365 Consulting:

Expert advice and guidance allow you to leverage Dynamics 365 Customer Service for enhanced business processes.


Keep your Dynamics 365 Customer Service system up-to-date with the latest security and software updates.


Provide training on Dynamics 365 Customer Service to help your employees fully leverage the system.

Dynamics 365 Customer Service Support:

Receive 24/7 support services for quick issue resolution and top performance with Dynamics 365 Customer Service.

On Demand Services:

Our team works on-demand—you only pay for the hours and services used—without being tied to a subscription model.

Benefits of On Demand Services

Benefits of On Demand Services

When you engage our On Demand Services for Microsoft Dynamics, you are engaging an entire pool of scalable, certified resources that seamlessly fill your skill gap and demand gap.

customer logo

Our Customers


Frequently Asked Questions

1What is Microsoft Dynamics 365 Customer Service?
From responding quickly to customer requests to exceeding customer expectations by using intelligence, Dynamics 365 Customer Service provides seamless end-end customer experiences that gives you a competitive edge.
2What are the capabilities of Dynamics 365 Customer Service?

Some of the capabilities of Dynamics 365 Customer Service include,

  • Insights from AI
  • Support process flow
  • Customer Portal
  • Dashboards and Reports
3How can I get started with Dynamics 365 Customer Service?

From deploying integrated self-service web portals to assisting app users with integrated chart, Dynamics 365 Customer Service helps in enhancing your business experience. Talk to our experts now.