Dynamics 365 Customer Service Implementation

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Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Deliver the best customer services

Maximize your customer service center's efficiency and unlock superior operational performance with Microsoft Dynamics 365 for Customer Service. It brings the entire suite of case automation, intelligent knowledge management, and personalization to reality. Experience a whole new level of productivity with D365.

  • Respond quickly to customer requests
  • Pivot smartly to market changes
  • Exceed customer expectations through advanced tools for greater insights with Artificial Intelligence

Microsoft Dynamics 365 Customer Service—Capabilities

Dynamics 365 Customer Service—Capabilities

Insights from AI

Revamp customer support with AI, delivering personalized interactions using customer journey insights and predictive analysis of connected device data.

Agent power

Improve agent productivity and sales with agent-facing bots, in-app learning for onboarding, and machine learning for upsell and cross-sell recommendations.

Play with the platform

Customize the platform to specific needs using no-code visual editors and flexible tools, and integrate third-party systems and Dynamics 365 apps for a seamless service environment.

Support ticket tracking

Track and manage customer support tickets generated via email, phone, or web.

Support process flow

Move tickets across configurable process flows to track their progress and gain valuable insight.

Knowledge base

Use an internal knowledge base to automate email responses to customer inquiries.

Customer Portal

Leverage Microsoft's customer service portal to help customers submit and manage support tickets.

Dashboards and reports

Create interactive dashboards to track trends, activities, and social media interaction.

Microsoft Dynamics CRM Customer Service: The Power of Customization

Microsoft Dynamics CRM Customer Service:
The Power of Customization

DemandDynamics unlocks the untapped power of Microsoft Dynamics 365 Customer Service. We help you personalize all aspects to fit your organization's unique needs—tailor-made solutions that exceed standard configurations.

Knowledge bases

Configure process flows to provide prescriptive advice and guide agents to align easily with business rules and follow best practices.

Stay informed

Send trigger notifications to alert managers about unresolved issues that might lead to breaching SLA conditions. Enable corrective action methods to preserve service quality and enhance data safety.

Customer Self-Service

Deploy integrated self-service web portals that help customers make service requests, update contact information, and interact with their helpdesk management.

Omni-channel Customer Services

Enhance customer relationships with an end-to-end service desk solution. Gain a 360-degree view of the key customer data, such as customer history, and preferences, to deliver personalized engagement.

Microsoft Dynamics 365 Customer Service Implementation with DemandDynamics

Microsoft Dynamics 365 Customer Service Implementation with DemandDynamics

DemandDynamics is a Microsoft Gold partner with certified expertise to implement, customize, mobilize, and deploy Microsoft solutions for clients. With DemandDynamics as your implementation partner, you receive the following benefits:

  • Deliver budget-friendly implementation.
  • Fill the skill gaps for implementing enterprise-wide solutions.
  • Deploy solutions with customized configurations that seep easily into existing workflows.
  • Automate according to your preferences, scalability, and rules.
  • Create a knowledge base for the teams in action.


Dynamics 365 Customer Service Pricing

We offer Microsoft Dynamics 365 Customer Service in two price models:

per user, per month

Core capabilities

per user, per month

Advanced capabilities


Frequently Asked Questions

1What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is a tool that helps your organization automate customer service workflows. It also has the apparatus to help you streamline customer case management processes and knowledge. It provides a holistic view of the customer, enabling better and personalized customer service.
2Is Dynamics 365 Customer Service the same as Dynamics CRM?
Dynamics CRM was an older product by Microsoft. It has now been rebranded and adapted to Dynamics 365, which targets improved customer engagement. While Dynamics CRM was purely a customer relationship management tool, the Dynamics 365 module combines CRM capabilities with ERP functionalities, delivering a full-stack package to organizations.
3What are the capabilities of Dynamics 365 Customer Service?

You can use this tool for the following tasks:

  • Track customer cases
  • Create customer service tickets and schedule them
  • Engage customers in chat
  • Boost customer satisfaction using AI-powered data-based insights
  • Monitor productivity through dashboard and reporting features
  • Create records of all cases

and much more.

4How can I get started with Dynamics 365 Customer Service?
You can get started with Dynamics 365 customer service by consulting a Microsoft implementation partner, such as DemandDynamics. The consultant can help you set up your D365 module and guide you through the process.